FAQ

• How long will it take to receive my order?

Depending on your geographic location, it may take 5-7 business days to receive your order. We’re doing our best to deliver it promptly for you.

• I never go my order, what to do? 

Please make sure you tracked your order from our Tracking Page. You can also send us a message through our Contact Page.

• How to track my order? 

Please track your order at our Tracking page https://17track.net/en.

• Do you ship internationally? 

Yes, we do ship internationally. The shipping fee may vary depending on your location.

• How much does shipping cost?

Shipping costs vary based on your order total and delivery location. You can see the estimated shipping cost at checkout. You can also check back often for limited-time free shipping deals.

• Can I change or cancel my order?

Contact customer service as soon as possible to modify or cancel an order, depending on its processing stage.

• What is your return policy?

Please check our return/refund/exchange policy here.

• Can I exchange a goodiemug?

You can exchange a goodiemug with an equally priced goodiemug. See detailed policy here.

• Why is my discount code not working? 

A discount code might not be working because it could be entered incorrectly, expired, not applicable to the items in your cart, not meeting the minimum order requirement, or having usage restrictions like a limited number of uses per customer or specific product exclusions. 

Typos or incorrect entry: Double-check for typos, extra spaces, or capitalization errors when entering the code. 

Expired code: Check the expiration date of the code to ensure it's still valid. 

Ineligible items: Some promotions exclude certain items like sale items or limited-edition products. 

Minimum order requirement: The code might only apply if your order total reaches a certain amount. 

Usage limits: Some codes can only be used once per customer or have a limited number of uses overall. 

Region restrictions: The code might only be valid in a specific geographic location. 

Code stacking issues: If you're trying to use multiple discount codes, check if they can be stacked together.

What to do if your discount code isn't working:

Verify the code details: Carefully check the code for any errors and confirm the expiration date. 

Check eligibility requirements: Review the terms and conditions of the promotion to see if your order meets the criteria. 

Contact customer service: If you're still having trouble, reach out to the our customer service for assistance.

• What payment methods do you accept? 

We accept major credit cards (Visa, Mastercard, Discover, American Express), PayPal, Amazon Pay and Shop Pay.

• Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment details.

• How can I contact customer service?

You can reach us via our Contact Page or through our live chat feature.